We partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.
If you wish to submit a complaint against an Accredited or Approved Adoption Service Provider, please complete the contact form via the Contact page on this website, or you may file a complaint directly with the U.S. Department of State by visiting the Intercountry Adoption Complaint Registry, which may be found at adoptionusca.gov/HCRWeb/Welcome.
For information on how to file a complaint against the Accrediting Entity, Intercountry Adoption Accreditation and Maintenance Entity (IAAME), please see the IAAME policy and procedure below:
Current applicants for accreditation/approval, current accredited/approved agencies/persons, or other IAAME stakeholders may submit a complaint to IAAME related to IAAME’s provision of accreditation/approval, oversight, and monitoring services (accrediting entity services). In line with 22 CFR Part 96.71(e), IAAME may not take action to discourage or retaliate against a person who wishes to file a complaint or grievance against IAAME.
IAAME encourages all parties to discuss concerns related to IAAME’s provision of accrediting entity services with the supervisor of the staff member(s) involved prior to filing a formal complaint. If this action does not result in a satisfactory resolution, the individual may submit a complaint in writing to the IAAME Executive Director, which includes the name and contact information of the complainant, along with a description of the complaint. Complaints may be submitted through the IAAME website Contact page, or via email to: contact@IAAME.net.