File a Complaint
Complaints against an Accredited or Approved Adoption Service Provider
To submit a complaint against an Accredited or Approved Adoption Service Provider, visit the Intercountry Adoption Complaint Registry.
Complaints against IAAME
Applicants for accreditation or approval (initial applicant), accredited agencies (agency) and approved persons (person), or other IAAME stakeholders may submit a written complaint to IAAME related to IAAME’s provision of accreditation and approval, and oversight and monitoring services (accrediting entity services). Pursuant to 22 CFR Part 96.71(e), IAAME does not take action to discourage or retaliate against an individual for making a complaint, expressing a grievance, questioning the conduct of, or expressing an opinion about the performance of IAAME.
IAAME encourages individuals to discuss concerns related to IAAME’s provision of accrediting entity services with the staff member and/or supervisor of the staff member(s) involved prior to filing a written complaint. If this action does not result in a satisfactory resolution, the individual may submit a complaint in writing to the Executive Director, including the name and contact information of the complainant, a description of the complaint, and any supporting evidence. Written complaints are submitted through the IAAME website www.iaame.net, via the Contact page. Complainants may also file a grievance if they are not satisfied with the response to the complaint.